Terms and Conditions

• The offer is available to all AerClub customers
• Customers will receive 50% bonus Avios on any qualifying transaction they make via ‘Collect
Online’ merchants through the Aer Lingus eStore (www.estore.aerlingus.com) or ‘Shopping
Online’ merchants via the AerClub Rewards app.
• Categories excluded: Travel, utilities and telecoms, banking and insurance plus the following
merchants: The Bicester Collection and Avios for Thoughts.
• Bonus Avios will be calculated based on the Avios earn associated with any qualifying
transaction.
• A qualifying transaction is where at least one Avios is earned from a single transaction
excluding shipping, handling and VAT. Check ‘My Account’ on eStore or the ‘Account’ tab on
the AerClub Rewards app for the registered transaction amount.
• Bonus Avios will be credited to your account in a separate transaction, once the qualifying
transaction has been approved. Any bonus Avios will be awarded within the same timeframe
as the standard Avios.
• We reserve the right to remove Avios (including Bonus Avios) on purchases that are
subsequently refunded, cancelled or if we suspect fraud.
• Offer starts at 00:01 (GMT) 11 Nov 2024.
• Offer ends at 23:59 (GMT) 29 Dec 2024.
• Offer is only available in Ireland and the United Kingdom.
• Missing Avios queries can be raised by visiting https://estore.aerlingus.com/en-IE/my-
account/missing-avios
• Avios are issued and redeemed in accordance with Aer Lingus terms and conditions, visit
www.aerlingus.com/aerclub/about-aerclub/aerclub-terms-and-conditions for further
details.

Except as otherwise specified in these Terms and Conditions any capitalised terms will have the meanings given to them in the Scheme Terms and Conditions

1. These terms and conditions are additional to the Terms and Conditions of the Scheme.

2. The AerClub eStore Website (the "Website") is operated by Avios Group (AGL) Ltd at registered address Waterside, PO Box 365, Harmondsworth, UB7 0GB. Registered office number 2260073. VAT registered no. 512566754.

3. By accessing or using the Website you agree to be bound by these Terms and Conditions, as they may be amended from time to time, and any additional or alternative terms, conditions, rules and policies in connection with the Website which are communicated to you. These Terms and Conditions contain legal obligations; please read them carefully.

4. The intellectual property in all text, design, graphics and other material and the selection or arrangement and 'look and feel' of such material in this website is owned by us and/or our respective licensors.

5. All trademarks, copyright, database rights and other intellectual property rights in the materials on this Website (as well as the organisation and layout of this Website) together with the underlying software code are owned either directly by Us or by Our licensors. Without Our prior written permission, you may not copy, modify, alter, publish, broadcast, distribute, sell or transfer any material on this Website or the underlying software code whether in whole or in part. However, the contents of this Website may be downloaded, printed or copied for your personal non-commercial use. Avios will not be awarded on the purchase of gift vouchers, which for avoidance of doubt includes gift cards, gift certificates or on VAT and delivery charges.

6. We may collect information on your activity on this Website through monitoring your navigation and use of tools and functions available on the Website. This information enables us to analyse use of the Website and is used to enhance the structure of the Website. In addition, we will collect and use information about you as set out in in our Privacy Policy.

7. Any dealings you may enter into with any third parties, including any merchants or advertisers referred to, listed or linked to the Website will be solely between you and such third parties, including any transactions for the purchase of goods or services from such third parties. All such dealings will be subject to the merchant’s terms and conditions, and privacy policies, applicable to such transactions.

8. We are not responsible for any charges you or any user of your Membership incurs as a result of dealings with any merchants or other third parties referred to, listed or linked to on, the Website. Further, you accept responsibility for ensuring compliance with all applicable laws in connection with any such transactions. You agree that we shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, any such dealings or transactions including, without limitation, any returns, refunds, or any product liability claims.

9. Although reasonable efforts are used to ensure that the website is current, no assurance is given that the information about items of merchandise displayed on the website is completely accurate in terms of price, availability or description. We reserve the right to change or withdraw stores featured on the Avios e-store

10. We may make improvements or changes to the information, services, products and other materials on this Website, or terminate this Website, at any time without notice. We may also modify these Terms and Conditions at any time, and such modification shall be effective immediately upon posting of the modified Terms and Conditions on this Website. Accordingly, your continued access or use of this Website is deemed to be your acceptance of the modified Terms and Conditions.

11. The Website search option offers access to numerous third party web pages and content available over the Internet. We generally exercise no control over such third party content, web pages, or sites. It is your responsibility to review and evaluate any such content, and that any and all risk associated with the use of, or reliance on, such content rests with you. You agree that we will not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your use of any third party Internet websites.

12. In the event of any inconsistency between the Scheme Terms and Conditions and these Terms and Conditions, the Scheme Terms and Conditions will prevail.
    AerClub eStore - online shopping:

13. Avios will only be awarded on purchases made with retailers featured on the Website Online Shopping pages when clicked through to from the Website. We reserve the right to change or withdraw retailers featured on the AerClub eStore at any time.

14. Avios will only be awarded on transactions completed online or via the Rewards App. We will not be held responsible for incomplete transactions due to failure of their or the individual retailers websites.

15. If coupon/voucher codes that are not listed on our eStore website or Rewards App are used, the transaction will be invalidated from earning Avios.

16. If gift cards, gift certificates or any other similar cash equivalents are used on a purchase the transaction will be invalidated from earning Avios.

17. Any claim for missing Avios must be made to us within 90 days of your purchase. We resolve all claims at our sole discretion. No untracked transactions will be accepted for food retailers on eStore. All missing Avios claims must be made using the missing Avios form in 'My eStore'.

18. Bonus Avios will be awarded only on qualifying transactions, any bonus Avios will be credited at the same time as the Avios for the transaction the bonus is related to. The first time shopper bonus only applies to customers who have not previously made a transaction using eStore or the Rewards App, it will not be given to customers who have made a previous transaction that was cancelled or in any other scenario.

In-store offers

1. Avios will only be awarded on purchases made with retailers featured on the In-store offers shopping pages of the site after you have registered valid payment card(s) and made qualifying purchases with the registered payment card(s) at the participating merchant (in line with the specific offer purchase conditions which will be displayed on the In-store offers shopping page).

2. Only payment cards that were issued in the UK, US or Ireland are certain to be registered to track purchases. If your card was issued in any country other than the UK, US or Ireland, we cannot guarantee that your card will be registered or your transactions tracked.

3. Unless otherwise stated, Avios will not be awarded for purchases made online with qualifying In-store offer retailers. Some in-store offers cannot be used in conjunction with any other card-linked promotions. This will be specified on individual merchant pages under “What you need to know” section.

4. It takes up to 24 hours for each payment card to be fully registered for Avios awarding with qualifying In-store retailers.

5. No Avios will be awarded for purchases made using payment card(s) that were first registered on the Website less than 24 hours prior to the time of the purchase.

6. No Avios will be awarded for purchases made using Wallet providers including PayPal and YoYo Wallet, or Retailer store cards and cards not bearing the Amex, Visa or MasterCard/Maestro symbols.

7. We reserve the right to change or withdraw retailers and offers featured on the In-store Offers pages at any time.

8. We reserve the right to remove Avios from your account if you return part or all of your In-store purchase.

9. If you register payment card(s) that have previously been registered on the site with another website for a similar purpose, this may exclude the same card collecting Avios, irrespective of whether the retailers appear on another website.

10. If we believe that any form of Misconduct has occurred we may not award or may remove any Avios from your account.

11. Most purchases will appear within your account as “pending” within 10 days and awarded within 45 days. If your transaction is not visible within 20 days, please fill out our Missing Avios form. Missing Avios claims must be made within 90 days of your initial purchase date.

Buy Avios

1. The Purchaser can buy a maximum of 200,000 Avios in any one calendar year. We reserve the right to amend the maximum annual amount that can be bought at any time.

2. Avios can only be bought in specified amounts, starting at the minimum of 2,000 Avios.

3. Buy Avios may be amended from time to time for promotional activity, please see the Buy Avios page for details.

4. The Purchaser will be able to spend Avios when they appear as credited in the Purchaser’s AerClub account. There may be occasions where there is a delay of up to 3 working days in the Avios being credited to your account. If after this time you have not received your Avios, please let us know via the Contact Us form.

5. Avios can only be bought on AerLingus.com using the Buy and Gift Avios application found on the AerClub page.

6. The transaction currency will be pre-determined based on the registered country of the AerClub account.

7. The Purchaser must be a Member of the AerClub and age 18 years or over.

8. The Purchaser must have at least one Avios in their AerClub account in order to buy Avios. If the Purchaser has a balance of zero Avios, they will need to have collected or redeemed Avios in the past 36 months in order to buy Avios.

9. The Purchaser will be unable to buy Avios if they have a negative balance.

10. The Buy Avios year begins 1 January and ends 31 December.

11. Purchasing Avios will reset the 36-month Avios expiry rule, as set out in the AerClub Terms and Conditions.

12. You have the right to cancel contracts for the purchase of Avios within 14 days of purchase provided the Avios have not been used. To exercise the right to cancel the purchase of the Avios, you must select the refund option contained in your Buy Avios email confirmation. If you cancel, we will reimburse the entire payment without undue delay and no later than 14 days after the day on which we were informed about your decision to cancel this contract.

13. Avios which are subsequently refunded will not constitute activity for the purposes of the 36-month Avios expiry rule in the Terms and Conditions.

14. In the case of Fraud or Misconduct, both as defined in the Terms and Conditions, Aer Lingus reserves the right at any time in its absolute discretion to terminate the Membership of any Member and may cancel all accrued and accruing Avios of the Member and any Reward booking.

15. Avios pricing can be changed at any time.

Gift Avios

1. The Purchaser can pay to gift a maximum of 200,000 Avios in any one calendar year. There may be occasions where there is a delay of up to 3 working days in the Avios being credited to your account. If after this time you have not received your Avios, please let us know via the Contact Us form at the bottom of the Gift Avios page. We reserve the right to amend the maximum annual amount that can be gifted at any time.

2. A Recipient of gifted Avios can receive a maximum of 200,000 Avios in any one calendar year in aggregate, irrespective of the number of Purchasers.

3. Avios can only be gifted in specified amounts, starting at the minimum of 2,000 Avios.

4. Gift Avios may be amended from time to time for promotional activity, please see Gift Avios page for details.

5. The Recipient will be able to spend Avios when they appear as credited in the Recipient’s AerClub account.

6. The Purchaser can only gift Avios to one Recipient per transaction.

7. Avios can only be gifted on AerLingus.com using the Buy and Gift Avios application found on the AerClub page.

8. In order to gift Avios, the Purchaser will need to know the Recipient’s first and last name, email address and AerClub Membership number. The Purchaser should ensure that the Recipient has not received more than 200,000 Avios, inclusive of the proposed transaction, in that calendar year. The Purchaser and Recipient will receive an email once the transaction is complete.

9. The Purchaser must have at least one Avios in their AerClub account in order to gift Avios. If the Purchaser has a balance of zero Avios, they will need to have collected or redeemed Avios in the past 36 months in order to gift Avios.

10. The Purchaser will be unable to gift Avios if they have a negative balance.

11. The Purchaser and Recipient must be 18 years or over.

12. Once Avios are gifted by a Purchaser to a Recipient, the transaction is non-refundable and cannot be reversed.

13. The transaction currency will be pre-determined based on the registered country of the Purchaser’s AerClub account.

14. The Gift Avios year begins 1 January and ends 31 December.

15. Purchasing Avios will reset the 36-month Avios expiry rule, as set out in the AerClub Terms and Conditions, for the Recipient.

16. The Purchaser must not demand, and the Recipient must not offer any value or value in-kind for Avios. Such activity or any other use of Avios contrary to these AerClub Terms and Conditions will constitute a fundamental breach. In the event of such a breach, Aer Lingus reserves the right at any time in its sole and absolute discretion to terminate the Membership of any Member. Aer Lingus shall write to such Member to inform them that their Membership is being terminated for this reason.

17. In the case of Fraud or Misconduct, both as defined in the AerClub Terms and Conditions, Aer Lingus reserves the right at any time in its sole and absolute discretion to terminate the Membership of any Member and may cancel all accrued and accruing Avios of the Member and any Reward booking.

18. Avios pricing can be changed at any time.