Help CentrePrivacy PolicyTerms & ConditionsCookiesMissing Avios

Cookies Policy

What are cookies?

Cookies are small pieces of text sent by your web browser and placed on your computer by a website you visit. They allow websites to operate properly and can also provide site owners data that can help enhance your experience.

How our website uses cookies.

We use cookies to enable certain functions of the service, to provide analytics, to store your preferences, to enable advertisements delivery, including behavioural advertising.

We use cookies for the following purposes:

Strictly Necessary

Strictly Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Performance

We use performance cookies to collect data on how users act on our website, they help to improve the website and boost its performance.

Targeting

Targeting cookies help us to evaluate or draw conclusions about your commercial interests, behaviour or circumstances. We will use this to tailor our marketing to your perceived interests.

We also use cookies to track British Airways Avios eStore transactions so that we can credit your Executive Club account for any purchases made with our Retailers. A piece of code on our Retailers’ websites records your unique ID number and transaction, and then passes that back to us. We then use this to match it back to your details so we can allocate Avios to your Executive Club account.

Third-party cookies

In addition to our own cookies, we may also use various third-party cookies which are not managed by us but by another entity, which processes the data collected through the cookies.

Strictly Necessary Cookies

HostCookie NamePurposePartyExpiry Duration
pgt.estore.aerlingus.comdd_cookie_test_dd_cookie_testFirst PartySession
aerlingus.combm_svThis cookie is associated with Akamai and is used to differentiate between traffic from humans and bots.First PartySession
estore.aerlingus.comNEXT_LOCALEThis cookie is set by default, it's built in the nextJS mechanism for handling localisation. Based on this cookie our app will know which locale should be served to the user.First PartySession
estore.aerlingus.comappSessionThis cookie is used when a user logs in and holds the user credentials needed to interact with our websitesFirst PartySession
estore.aerlingus.com_dd_sCookie used to group all events generated from a unique user session across multiple pages. It contains the current session ID, whether the session is excluded due to sampling, and the expiration date of the session. The cookie is extended for an extra 15 minutes every time the user interacts with the website, up to the maximum user session duration (4 hours).First PartySession
pgt.estore.aerlingus.com_dd_sCookie used to group all events generated from a unique user session across multiple pages. It contains the current session ID, whether the session is excluded due to sampling, and the expiration date of the session. The cookie is extended for an extra 15 minutes every time the user interacts with the website, up to the maximum user session duration (4 hours).First PartySession
estore.aerlingus.comdd_cookie_test_dd_cookie_testFirst PartySession
aerlingus.comak_bmscThis cookie is associated with Akamai and is used to differentiate between traffic from humans and bots.First PartySession
aerlingus.comak_bmscThis cookie is associated with Akamai and is used to differentiate between traffic from humans and bots.First PartySession
aerlingus.compurchaseSessionUsed for login sessionFirst PartySession
aerlingus.comappSessionThis cookie is used when a user logs in and holds the user credentials needed to interact with our websitesFirst PartySession
aerlingus.combm_miThis cookie is associated with Akamai. It is used to analyse traffic to determine if it is automated traffic generated by bots or a human user.First PartySession
estore.aerlingus.comNEXT_LOCALEThis cookie is set by default, it's built in the nextJS mechanism for handling localisation. Based on this cookie our app will know which locale should be served to the user.First PartySession

 

Performance Cookies

HostCookie NameDescriptionPartyExpiry Duration
aerlingus.com_hjSessionUser_xxxxxxHotjar cookie that is set when a user first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.First Party1 Year
aerlingus.com_ga_xxxxxxxxxxThis cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assigns a randomly generated number to identify unique visitors.First Party1 Year
aerlingus.com_hjSession_xxxxxxA cookie that holds the current session data. This ensues that subsequent requests within the session window will be attributed to the same Hotjar session.First PartySession
aerlingus.com_hjTLDTestWhen the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed.First PartySession
estore.aerlingus.comAKA_A2This cookie is generally provided by Akamai and is used for the Advanced Acceleration feature, which enables DNS Prefetch and HTTP2 Push.First PartySession
aerlingus.com_gidThis cookie name is associated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google. It appears to store and update a unique value for each page visited.First Party1 Day
pay.google.comOTZOTZ” is a cookie used by Google Analytics that provides an aggregate analysis of Website visitors.Third Party1 Month
pay.google.comTESTCOOKIESENABLEDTest Cookie for google payThird PartySession
aerlingus.com_gaThis cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners.First Party3 Months

 

Targeting Cookies

HostCookie NameDescriptionPartyExpiry Duration
aerlingus.com_gat_UA-XXXXXX-XGoogle Analytics CookiesFirst PartySession
google.comNIDThis domain is owned by Google Inc. Although Google is primarily known as a search engine, the company provides a diverse range of products and services. Its main source of revenue however is advertising. Google tracks users extensively both through its own products and sites, and the numerous technologies embedded into many millions of websites around the world. It uses the data gathered from most of these services to profile the interests of web users and sell advertising space to organisations based on such interest profiles as well as aligning adverts to the content on the pages where its customer's adverts appear.Third Party6 Months

 

What are your choices regarding cookies?

You can choose whether to accept, decline or customise the cookies that are served to you on our website. You can decline to accept cookies by changing the settings of your internet browser (e.g. Internet Explorer, Chrome or Firefox). Remember, if you block the use of cookies on certain areas of our website, the content may not be accessible or may not function properly.

The following links contain details on how to manage or disable cookies on each browser:

Google Chrome

Mozilla Firefox

Internet Explorer

Safari

Safari for IOS iPhone and iPad)

Chrome for Android

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit, www.allaboutcookies.org or www.aboutcookies.org or for further information regarding your online choices, you can visit www.youronlinechoices.eu.