Frequently Asked Questions

How can I collect Avios by shopping online?

To collect Avios while shopping online, first log in to your AerClub account and visit the AerClub eStore. If you visit a retailer's site directly, without having logged in and clicked through from the AerClub eStore, we won’t be able to track your purchases or add your Avios to your account.

Why have the Avios I’ve earned with the AerClub eStore not appeared in my account?

There are several possible reasons:

• Avios collected through the AerClub eStore can take up to 35 days from the date of the transaction to appear.

• Hotel or travel bookings can take between 90 to 120 days after you've completed your stay or insurance policy, to appear.

• Contract or subscription purchases may take 90 to 120 days from the start date of the agreement to appear.

• If you return an item and get a refund, the Avios collected will be removed from your account.

• The AerClub eStore rewards work on a ‘last referral’ basis. To collect Avios while shopping with the AerClub eStore, you must click through to your chosen retailer using the link provided on the AerClub eStore website. If you visit a retailer's site without having first logged into the AerClub eStore it will not be possible to track your purchases and add Avios to your account.

• Voucher codes, discount codes or promotional codes that have not been provided on the AerClub eStore will make your purchase ineligible for Avios.

• Increasingly, some advert-blocking software programs (ad-blockers) block the special tracking codes (cookies) we need to monitor to award your Avios. If you can't see your Avios in your account within 35 days after your purchase, you can claim for missing Avios.

• If you want to claim for a hotel or accommodation booking or policy, please wait until 120 days since you completed your stay have passed to claim for missing Avios.

• If you want to claim for missing Avios relating to a contract or subscription, please wait until 120 days after the start date has past to claim for missing Avios.

Can I collect Avios directly from a retailer’s site?

No. To collect Avios while shopping online, you must visit retailer's site via the AerClub eStore. If you visit a retailer's site directly, without having first logged in and clicked through from the AerClub eStore, we will be unable to track your purchases and add Avios to your account.

Is it more expensive to shop via the AerClub eStore?

No, you will not spend any more by using the AerClub eStore, prices will be the same as shopping directly with the retailers.

Can I shop at multiple stores on AerClub eStore?

It is easy to shop at multiple shops through the AerClub eStore. However, you must complete your transaction in each store before moving on to the next.

As you shop, keep the AerClub eStore shopping window open. You will need to stay logged in, revisit the AerClub eStore and click through to the next retailer you want to shop with to earn Avios.

You must always follow links to your chosen retailer from the AerClub eStore to earn Avios.

What payment methods I use when shopping via the AerClub eStore?

As you pay directly with the retailer, payment options differ. Please check each retailer's website for more details before making your purchase.

Can I collect Avios on all products and services available through the AerClub eStore?

With most retailers in the AerClub eStore, you can collect Avios on any product, however, there are some exceptions. You can check for excluded products in the terms and conditions section of the retailer's page on the AerClub eStore. You cannot collect Avios when buying gift vouchers, gift cards, gift certificate. Avios will not be awarded on VAT or delivery charges.

How will my order be shipped?

All retailers on the AerClub eStore are responsible for their own shipping policies. To view shipping costs, delivery times and returns policies, please refer to the individual retailer’s website.

Can I collect Avios at shops that aren't on the AerClub eStore page?

You can only collect Avios with retailers listed on the AerClub eStore website. Remember, you need to log in and visit the retailer's website via the AerClub eStore to collect Avios. We're always adding new partners, so if you can't find the one you want, please check again soon.

How quickly will I receive the Avios I collect via the AerClub eStore?

Avios collected through the AerClub eStore are added to your account within 35 days, or 14 days for retailers enrolled in our Speedy Awarding program.

For hotel and accommodation bookings or travel policies please allow 90 to 120 days after you've completed your stay or policy for your Avios to be awarded.

For contract or subscription purchases, please allow 90-120 days from the start date for your Avios to be awarded.

If it has been longer than 120 days, please complete the missing Avios form.

What happens if I get a refund or exchange?

If you make changes to your original purchase they may no longer qualify for Avios. If you return items purchased via the AerClub eStore for a full refund then your transaction will no longer qualify for Avios.

If only part of your order is returned then Avios will be awarded on the final total of the transaction, provided those items qualify for Avios.

If you have taken out a subscription or contract which you have since cancelled, you will not collect Avios on that transaction.

What is Speedy Awarding?

Selected retailers are part of our Speedy Awarding program, which means when you make a qualifying purchase, your Avios will be issued to your account in 14 days instead of the standard 35 days for non-travel retailers.

Which retailers offer Speedy Awarding?

The retailers enrolled in the Speedy Awarding program can be easily identified as they have the ‘speedy icon’ on their page. From time to time, the selection of retailers might change so make sure you look out for the icon while browsing.

Why do I earn Avios faster with some retailers and not others?

We have chosen a selection of our most popular retailers for our Speedy Awarding program. This means you will earn Avios much faster than usual (within 14 days) when making qualified purchases with these retailers.

Why has the Avios from my Speedy Awarding purchase not appeared in my account within 14 days?

If we notice any unusual activity in your account or your purchases pattern, we might require further investigation prior to issuing Avios.

1. This offer is only open to Members of AerClub (Eligible Participants).
2. The offer is available from 00:01 (BST) Thursday 25 September 2025 to 23:59 (BST) Thursday 2 October 2025 only (the ‘Offer Period’).
3. During the Offer Period, Eligible Participants will receive 50% extra Avios (bonus Avios) when they Buy or Gift Avios.
4. Avios can only be bought or gifted at Buy and Gift Avios Application Form.
5. Eligible Participants may Gift Avios (purchase for someone else) during the promotional period, provided that the recipient holds an AerClub account with at least one Avios point in their account.
6. The Bonus Avios will not count towards your annual limit of 200,000 Avios.
7. This offer cannot be used in conjunction with any other Buy Avios offer.
8. The AerClub Terms and Conditions and Conditions of Use apply to this offer and can be found at Aer Lingus.
9. Aer Lingus reserves the right to cancel or amend the terms of this offer.
   

Who can buy Avios?

AerClub members over 18, who have a balance of at least one Avios, or have collected and redeemed at least one Avios in the last three years, can purchase Avios.

How many Avios can I buy?

You can buy up to 200,000 Avios in a calendar year, in one or more transactions. This limit is automatically reset on 1 January.

Do gifted Avios count against my annual limit for Avios bought for myself?

No. Avios that has been gifted to you will not count against your annual limit.

If I received bonus Avios, does this count against my annual limit?

No. If you have purchased Avios and received a bonus amount, the bonus Avios will not be factored into your annual allowance.

Will my purchased Avios expire?

Every time you buy Avios, your total Avios balance will be valid for 36 months from the date of purchase.

Who can gift Avios?

AerClub members over 18, who have a balance of at least one Avios, or have collected and redeemed at least one Avios in the last three years, can purchase Avios as a gift.

How many Avios can I gift?

You can gift up to 200,000 Avios in a calendar year, in one or more transactions, and to one or more recipients. This limit is automatically reset every 1 January.

How many Avios can I receive as a gift?

You can receive up to 200,000 Avios in a calendar year, in one or more transactions, and from one or more recipients. This limit is automatically reset every 1 January.

If I purchase Avios for myself, does this reduce the amount of Avios I can purchase as a gift?

No. Avios bought for yourself have their own annual limit.

Does receiving Avios as a gift count against my annual limit for purchasing Avios as a gift for others?

No, receiving Avios as a gift does not restrict your ability to purchase Avios for others. Avios received as a gift have their own annual limit.

Will my gifted Avios expire?

If you have been gifted Avios, your total Avios balance will be valid for 36 months from the date of you received your gift.